I only want to cancel the car rental with full refund. I’ll be very busy in meetings today and have no time to go with the toll truck to get another car.
We were stuck in the car many hours, cold and hungry until we eventually figured out to have the hotel personnel helped to have driven my husband to hotel door, and then he struggled with help to walk into room. My husband’s wheel chair is locked in the trunk. The phone was disconnected once during transferring to road service and was hung up by the stuff once during the calls. Then I called many times to the car rental number and the road service number without a good solution, except sending another toll truck. While the driver left even I had asked him to stay until it worked. However, I failed to reach anyone to help start the car. The driver came and suggested to call the rental car office to start the car remotely, I should then be able to drive the car to nearby airport for another car.
